Terms and conditions

Our website address is: https://lidyalashandglow.nl

– Payments – 
We accept all major credit/debit cards and cash.

– Online booking – 
We make use of the booking platform Treatwell. When booking online you will be charged a small online transaction fee. This is to keep your card details secured by the third company. This fee is therefore not deducted from the appointment cost.

– Appointments –
To avoid any disappointment we advice you to book your appointments a week in advance. For clients who want to book our services for special occasions, we would recommend 4 weeks in advance to ensure the time you require. However we do endeavour to be flexible around our clients – opening early and closing late (where possible) to help accommodate everyone.

– Cancellations –
If you are unable to attend your reservation, or reschedule we kindly request you at least to give us notice 24 hours in advance. We are unfortunately forced to charge 100% of the total booking value, with a cancellation in less than 24 hours notice. Cancellations can be made by telephoning the salon during opening hours on +31619697776. In the unusual instance where we may need to cancel your booking, we will endeavor to contact you by telephone and/or email.

– Late arrival –
Please let us know if you are coming late for your appointment! We can usually allow for 5 minutes, however we may have clients after your appointment. If you are more than 15 minutes late, this will affect your treatment time heavily for the next client and we might cancel your appointment and ask to rearrange for another date.

– Complaints –
If you are not happy with the service you have received, please tell the owner immediately before leaving the salon or as soon as possible after you have left the salon. Refrain from from using social media and the internet to voice heated opinions! Anything attempted to be put on social media maybe used against you as evidence for slander and defamation as it is an offence.

Instead make an appointment with the owner and discuss the nature of your complaint in a sensible and calm manner to resolve any complaint within 8 weeks from date of first note of complaint or effectively sooner. We will listen to your feedback and do anything in our power to settle your complaints

– Special offers –
Offers on the website, Instagram and Facebook page are for a definitive period ONLY. Once the promotion period has ended the treatments or academy classes reverts to its normal price.

– Health conditions –
Please tell us in advance if you might suffer from health issues like allergies or injuries which could affect your treatment. Make this known when making your appointment. We will try to adapt treatments wherever possible to suit the needs of your medical condition. But if we feel a treatment may not be suitable for you we might discuss this with you and offer safe alternatives or no treatment at all.

– After care for treatments –
Some of our services/treatments will come with their own specific terms and aftercare. These will be highlighted individually either upon booking, consultation or at your appointment.

– Damages or Property Loss –
It is your own responsibility to take care of any property you bring into the salon. We take no responsibility for any property which is lost or damaged. Anything left in the salon will be held for 8 weeks, we will do our best to contact you to arrange the collection of your property.

– Bad Behaviour Policy –
We have the right to refuse service to anyone behaving improperly, intoxicated or if their state of health may influence the effects of the service.

– Online Ordering –
All sales are inclusive of 21% VAT. All orders are sent via Post NL and despatched within 3 working days of order being placed. In the event of an item not received, a claim will be made through Post NL’s relevant policy.

– Damages to parcel-
If you experience any issue with the condition your order, please contact us immediately. Damages or shortages must be reported within 24 hours of delivery and if damage has occurred, retain the box, packaging and damaged item or items for our shipping carrier to retrieve. We thoroughly investigate every damage or shortage claim.

– Returns Policy –
We guarantee your satisfaction on all your purchases. If you are not satisfied with your purchase, call within 30 days of receipt to get an authorization number to return the product. We will refund the full purchase price of the product, however, we cannot refund the cost of shipping it back to us.